Shipping Policy and Returns Policy

Last Updated: 26 February 2025

In terms of our Shipping Policy and Returns Policy, orders are processed within 1–3 business days to ensure freshness. Orders placed on weekends or public holidays will be processed on the next business day. We accept returns under the condition that the product remains unopened and the safety seal is intact.

Shipping Policy

• Processing Time:
  Orders are processed within 1–3 business days to ensure freshness. Orders placed on weekends or public holidays will be processed on the next business day.

• Shipping Rates & Delivery Estimates:
  Shipping charges are calculated at checkout and depend on the shipping option a customer selects.

  • Local (South Africa):
    1. Overnight Express (Next working day service to main centers, regional areas additional days).
    2. Road Freight (3 to 5 working days)
    3. Budget (2 to 3 working days)
  • International:
    For all international shipping enquiries send an email to sales@chillipeppercompany.com or info@chillipeppercompany.com

  Delivery times are optimized to preserve product quality:

• Lead Times:
  Processing time plus shipping estimated days depending on the shipping option selected.

• Order Tracking:
  A confirmation email with tracking details will be sent once your order has shipped.

• Shipping Restrictions:
  Shipping may be limited or unavailable to certain locations due to Remote or inaccessible areas. Please check availability at checkout.

Returns Policy

We accept returns under the condition that the product remains unopened and the safety seal is intact.

If you experience any issues with your order, please contact us, and we’ll do our best to resolve the problem.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email us within 48 hours of delivery at sales@chillipeppercompany or info@chillipeppercompany.com. Include:

• Photos of the damaged or incorrect items
• Your order number and delivery details

We will review your case and may issue a replacement or refund at our discretion.

Refund Policy

Refunds are only issued in the following cases:

• Your order arrives damaged or spoiled due to a delay caused by us or our courier partner.
• You receive an incorrect item.

Refunds will be processed within 7 business days to the original payment method.

Contact Us

For any inquiries about shipping or product quality, please contact us:

• Email: sales@chillipeppercompany.com or info@chillipeppercompany.com
• Phone: 0726703352 or 0762072316

Thank you for choosing The Chilli Pepper Company. We’re committed to delivering the freshest, highest-quality products straight to your door!